Terms and Conditions

Registration :

To use some of the services or features made available to you on this Site, you will need to register. When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects. Should any of your registration information change, please notify us immediately at the following email address : customerservice@darkdiva.com .


Order Confirmation: 
You will receive an email order confirmation within minutes of placing your order. If you do not receive an email confirmation, you may have entered an invalid email address or your internet connection may have been interrupted while making your order. Please email us at : customerservice@darkdiva.com  to confirm your email address and we will confirm if your order was received.

Refund/Exchange Policy: 
In the event you wish to return an item, we require that you return the new and unused goods to us with all the original labeling attached within 3 days. Customers may return any unwanted merchandise, with the exception of items designated as on SALE, fine jewelry, lingerie, sunglasses, swimwear, and custom-made items (such as personalized merchandise), which may not be returned or exchanged. Any returned item must be UNUSED, UNWORN and in its original packaging, if applicable. Dark Diva reserves the right to refuse a return or exchange for any item sent back in a condition where the item has been used or damaged. Only Items which Dark Diva can confirm as new and unused will be eligible for a return or exchange. We cannot accept returns of items that have been worn and tags removed or without the original invoice. We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.

Sizes : All shoes must be tried on a carpeted surface until you are certain you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product. Shoes that are returned without a box, in a damaged box or with scratched soles may not be accepted, and may be sent back to the customer.

Colors: We have made every effort to display as accurately as possible the colors of our products that appear on Dark Diva. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.

Exchanges may only be made for the same item of a different size or color, subject to availability. PLEASE NOTE: We do not refund.
If you would like to make an exchange, please email us at customerservice@darkdiva.com , when you receive your package and we will send you instructions on how to return your items. Please include your original receipt and return/exchange form that arrived with your order with your return package as we cannot accept returns without these.
Dark Diva provides pick-up and delivery of exchanged items free of charge in Kuwait only. Any additional exchanges will incur pick-up and delivery costs.

Cancellation of Orders :
You may cancel your order via email up to the time the order is dispatched. If the order has been dispatched you cannot cancel the order, but can still return or exchange it.

Payment :

We accept :
Cash on Delivery : Available only in Kuwait only. K-net and credit card will be held soon.
All payments will be charged in KD (Kuwaiti Dinars).

Security :
Our site uses the latest security technology to make the site as safe as we can make it. All credit card transactions on this site are processed using National Bank of Kuwait’s payment gateway, a secure online payment gateway which encrypts your card details in a secure host environment. At Dark Diva, for added security, we do not hold your credit card details on the website. To help ensure that your shopping experience is safe, simple and secure. Dark Diva uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. Further security information can be found within your browser. If SSL is enabled then you will see a padlock at the bottom of your browser and you can click on this to find out information about the SSL digital certificate registration.

Sizing : 
As you know, sizing differs not only from country to country, but also by designer. To simplify your shopping experience we have interpreted the various sizes into a standardized XXS, XS, S, M, L, XL, XXL system in our size chart.

If you interested in an item and u didn't find your desired size, color or trend , you can order by sending us an email with your desire order and all the informations needed like: size , color , brand name and item number.
Also we're offering you the option of pre ordering items, by clicking on the item , provide us with your information , check out and then we will send u an email so u can track your order.